This agreement represents the complete agreement and understanding between Phase One IT and the account holder (hereinafter referred to as the customer) and supersedes any other written or oral agreement. Upon notice published online via Phase One IT services, Phase One IT may modify these terms and conditions, and/or modify the prices, as well as discontinue or change services offered without prior consent of existing or prospective customers.
If you do not agree to these terms and conditions, please notify Phase One IT via e-mail at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Use of your account shall constitute your acceptance of this Agreement.

1. Phase One IT makes no warranties of any kind, whether expressed or implied, for the service it is providing. Phase One IT also disclaims any warranty of merchantability or fitness for a particular purpose. Phase One IT will not be responsible for damages the customer suffers. This includes loss of data resulting from delays, non-deliveries, missed deliveries, or service interruptions caused by its own negligence, subscriber's errors or omissions, or due to the fault of third parties.
   
2. Customer agrees to defend, hold harmless and expeditiously indemnify Phase One IT from any liability, claim, loss, damage or expense arising out of the indemnifying party's breach or violation of any covenant contained in this Policy and resulting from the customer's use of the service.
   
3. Services provided to the customer by Phase One IT may only be used for lawful purposes. Transmission or publication of any information, data or material in violation of any Australian or U.S. Federal or state regulation or law is prohibited. This includes, but is not limited to, material protected by copyright, trade secret or any other statute, threatening material or obscene material. Phase One IT reserves the right to remove any and all materials which infringe on copyright work. Such materials will be removed at any time upon receiving a legal complaint and or notice of copyright infringement.
   
4. Phase One IT accounts cannot be transferred or used by anyone other than the subscriber. Customers may not sell, lease, rent or assign the connection or parts of the connection to any party not named in this Policy. Customer may allow FTP access to its server and host web sites for its customers without violating this Policy.
   
5. Phase One IT reserves the right to cancel service for any reason without prior notice. In case of cancellation, unused fees may be returned to the subscriber on a pro-rata basis. Fees for setup and the first month's service are not refundable. If a customer re-registers after cancellation of the account without Phase One IT written consent, Phase One IT will cancel the customer's account and all dues and fees paid to date regardless of whether service has been rendered will be forfeited. Additionally, any amounts due will be immediately payable.
   
6. Setup fees are not refundable.
   
7. Additionally, customer agrees not to utilize the Phase One IT service, equipment or email system in connection with the transmission of the same or substantially similar unsolicited message to 500 or more recipients or twenty or more newsgroups in a single day, unless deemed acceptable on a per-case basis by Phase One IT. Customers responsible for violating this clause of the Phase One IT Acceptable Use Policy will be fined $3 per message. Payment by customer under this provision shall not prevent Phase One IT from seeking other legal remedies against said customer.
   
8. Customer agrees not to transmit, promote, or otherwise make available any software, product or service that is either illegal or designed to violate this Agreement. Such software, products or services include, but are not limited to, programs designed to send unsolicited advertisements i.e. "spamware" and services which send unsolicited advertisements.
   
9. Phase One IT requires that its agreements be made with a person who is qualified to contract. As such, subscriber must be over the age of eighteen (18) years. Otherwise, a parent or guardian must accept this agreement and enclose the proper payment. Phase One IT cannot accept payments from persons who are not at least eighteen (18) years of age, nor can we accept agreements from persons who are not at least eighteen (18) years of age.
   
10. Customer shall ensure that its use of Phase One IT and it's providers' networks and services shall not disrupt Phase One IT, its associated networks or equipment forming part of the systems. In instances in which an excessive amount of system resources are utilized by a subscriber, Phase One IT reserves the right to place CPU process limits on the customer's account to prevent disruption of service to other customers. Customers shall not transmit any communication where the meaning of the message, or its transmission or distribution, would violate any applicable law or regulation or would likely be offensive to the recipient thereof. No message may be mass distributed, "broadcast," or otherwise sent on an intrusive basis to any Phase One IT user or to any directly or indirectly attached network. Use of Phase One IT and it's providers' connections in a manner that is disruptive, damaging, unlawful, offensive, or intrusive as determined by Phase One IT shall be considered a breach of this Policy and may result in cancellation of service. This prohibition extends to sending of unsolicited mass mailings from another service which in any way implicates the use of Phase One IT and it's providers' services, equipment or any site hosted on any Phase One IT network.
    
11. Customer warrants that any material submitted for publication on Phase One IT does not violate or infringe any copyright, trademark, patent, statutory common law or proprietary interest of others or contain anything obscene or libelous. Phase One IT reserves the right to remove any and all materials which infringe on copyright work. Such materials will be removed at any time upon receiving a complaint and or notice of copyright infringement.
    
12. Use of other organizations' networks or computing resources is subject to their respective permission and usage policies.
    
13. Use of Phase One IT hosting services could involve listing subscriber's participation in relevant directories, and subscriber expressly grants permission for such listings.
    
14. Customer is subject to a surcharge in the event their account's bandwidth usage exceeds the allotted free bandwidth for that plan. Customer is responsible for charges related to bandwidth exceeding the plan's allotted data transfer.
    
15. If Phase One IT becomes aware of material that could be infringing on a third party's copyright, it will initiate an investigation. To conduct an investigation of copyright infringement, the complainant must submit at least two items. First, complainant must submit a claim in writing with the applicable copyright or trademark registration number and a copy of the underlying copyrighted work along with the customer's materials. Second, complainant must offer a good faith certification signed under penalty of perjury. This certification must state that the work is the property of the complainant, that the work has been copied and that use of the work is not defensible. With this information in-hand, Phase One IT, at its discretion, may, at any time deny access to the challenged material of customer.
    
16. If you believe that your work has been copied in a way that constitutes copyright infringement by a Phase One IT customer ("the customer"), you ("the complaining party") must first provide Phase One IT Legal Agent with the following information in writing ("the notification"):
1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest that is allegedly infringed;
2. A description of the copyrighted work that you claim has been infringed; if multiple copyrighted works at a single site are covered by a single notification, then include a representative list of such works at that site;
3. A description of where the material that you claim is infringing is located on the site sufficient to permit us to locate the allegedly infringing material;
   your address, telephone number, and email address;
4. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
5. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Phase One IT Copyright Agent for Notice of claims of copyright infringement can be reached as follows:
Legal / Copyright Agent
Phase One IT
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Upon receipt of the Written Notification containing the above information by the Complaining Party, and only upon receiving such Notification, Phase One IT will:

6. Remove or disable access to the material that is alleged to be infringing;
7. Forward the written notification to the alleged infringer ("the customer");
8. Take reasonable steps to promptly notify the customer that it has removed or disabled access to the material.

1. In response, the customer may send a "Counter-Notification" to Phase One IT. To be effective, the Counter-Notification must be in writing and include the following information:

1. The customers physical or electronic signature;
2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
3. A statement under penalty of perjury that the customer has a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled;
4. The customers name, address, and telephone number, and a statement that the customer consents to the jurisdiction of the Federal District Court in which the address is located, or if the customer is outside Australia or the United States, for any judicial district in which Phase One IT may be found, and that the customer will accept service of process from the person or his agent who provided the original Notification.
   
   

Upon receipt of the written Counter-Notification containing the above information by the customer, and only upon receiving such Counter-Notification, Phase One IT will:

5. Provide the Complaining Party with a copy of the Counter-Notification;
6. Inform the Complaining Party that it will replace the removed material or cease disabling access to it within ten (10) business days;
7. Replace the removed material or cease disabling access to the material within ten (10) to fourteen (14) business days following receipt of the Counter-Notification, provided Phase One IT Copyright Agent has not received notice from the Complaining Party that an action has been filed seeking a court order to restrain the customer from engaging in infringing activity relating to the material referenced in the Notification.

2. Any party seeking to report any other potential violations of this Acceptable Use Policy may contact Phase One IT at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
   
3. To discontinue services, you must notify Phase One IT to formally cancel your account with and avoid further charges.
   
4. On occasion, Phase One IT may need to communicate with its customers through email for issues related to billing, as well as changes, additions and modifications to the network. It is the responsibility of the customer to check email sent to the primary email address specified during the sign-up process.
   
5. It is the responsibility of the customer to notify Phase One IT of any changes to their account, such as phone number, address, or credit card information. Customers will be required to provide verification for security purposes authorising them to make any changes to the account.